Policies
LaBella Massage + Skincare
Our Policies
Cancellation / No Show Policy
It is your responsibility to remember your appointment dates and times. We do send out an automated text/email as a curiosity reminder, as life gets busy a friendly reminder is always welcomed. Please respond with a “C” to confirm your appointment. Shall you need further assistance, please contact LaBella Massage + Skincare directly, not the automated system. It is your responsibility to arrive on time. Arriving fifteen (15) minutes after your scheduled appointment is considered a “no show” and at LaBella Massage + Skincare’s discretion to perform the scheduled service.
Since services are reserved for you personally, a cancellation fee may apply. If we do not receive the required notice for adjustments and cancellations you may be billed full price and it will be applied to your credit card or alternatively billed out to you via PayPal or Square. The invoice will need to be paid prior to LaBella Massage + Skincare rescheduling you for future services and all previously scheduled appointments will be cancelled.
The cancellation policy allows us the time to inform standby clients of any availability, as well as keeping our schedule full to better serve everyone.
LaBella Massage + Skincare’s policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Please understand we do not like charging for services not rendered; however, remember you are personally scheduling time for yourself and we allotted that time for you. We ask you to respect our time and policies; if you cannot, then we can’t afford to do business with you.
Schedule of Fees:
No show: Full Service Fee
Less than 12-hour Notice: Full Service Fee
Less than 24-hour Notice: 1/2 of Full Service Fee
Children
To ensure safety for all (clients and children), we respectfully ask that children do not accompany you to your scheduled appointment. LaBella Massage + Skincare, does not take responsibility for children left unattended. Guests look forward to their spa experience as personal pampering time and we want to make sure they are treated like royalty while here, which includes a quiet serene time.
Cell Phones
We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.