FAQ
Everything you need to know.
General
General questions
Our hours are Monday through Friday from 10 am to 6 pm, with Saturday visits available by special request. Every service is by appointment so each guest has our full attention for the whole visit.
We are appointment-only, and we keep it that way on purpose. Without a walk-in queue, your esthetician or therapist can focus entirely on you, the room stays quiet, and your service starts the moment you arrive. You can book online any time, day or night, or call or text (325) 703-6777.
Yes, gift cards make a beautiful gift for birthdays, anniversaries, holidays, thank-yous, or a treat-yourself moment. You can purchase them in any amount toward any service. Purchase online, call or text (325) 703-6777. Gift cards are valid for 180 days from the date of purchase.
Massage
Massage questions
Undress to your comfort. You will be draped throughout the session, and only the area your therapist is actively working on will be uncovered at any moment.
Facials & Skincare
Facials & Skincare questions
If you are new to facials, start with a Cleansing facial or our HydraDerm, which is the multi-step hydradermabrasion treatment most guests search for as HydraFacial. For acne-prone skin, choose Adult Acne or Teen Acne. For aging concerns, OxyGeneo plus TriPollar, our Multivitamin Exfoliant facial, or a Chemical Peel all deliver visible results. Our Facial Treatments Guide compares every option side by side.
HydraFacial is a treatment that cleanses, exfoliates, extracts impurities, and infuses hydrating serums. HydraDerm is a more general term for hydrodermabrasion-style treatments that use water and serum-based exfoliation and hydration.
HydraDerm, Oxygen, Light Therapy, Ultrasonic and Radio Frequency have no downtime at all. Microdermabrasion and Chemical Peels can flake mildly for 24 to 72 hours.
Waxing
Waxing questions
About a quarter inch of growth is ideal, which is roughly two weeks of regrowth past a fresh shave. That length gives the wax something to grip.
Bikini Line removes only the hair that would show outside a swimsuit or underwear. Bikini, our mid-range option, takes more off the sides and top. Brazilian is the full removal for women, front to back. Brozilian is the men's full wax, performed by a provider experienced in men's body waxing. Our waxing menu lists pricing for each, and we will always confirm the coverage you want before the service begins.
For the first 24 hours after waxing, skip hot tubs, intense workouts, tight clothing and any exfoliants so your skin can settle. Apply cool aloe if you like, and a clean SPF the next day. About 48 to 72 hours later, resume gentle exfoliation to keep skin smooth and prevent ingrowns. If you have combined waxing with Epilfree, we will give you a take-home plan tailored to that series.
Memberships
Memberships questions
Mermaid Memberships are a 12 month commitment. There is a one-time $25 enrollment fee when you join, and your monthly credit unlocks services, birthday perks, and member-only specials. Solace massage memberships and Vesper hair memberships are also available, each with their own tier structure. You can review every option on our Memberships page and join the waitlist there if your preferred tier is currently closed.
Monthly credit and unused services do not roll over from month to month, so it pays to book in advance. We send reminders and our scheduler shows real-time availability, which makes reserving your monthly service easy. Birthday perks and member-only specials are separate from your monthly credit and are handled individually. If you are planning travel, book your service before the month closes so you do not lose the benefit.
No, memberships are not transferable to another person and cannot be combined with other specials or discounts at booking, at checkout, or on your monthly visit.
Policies
Policies questions
Reply to your confirmation text or email, or call or text (325) 703-6777 at least 24 hours before your appointment time slot.
By appointment only
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