Legal
Cancellation and No-Show Policy.
Your appointment is reserved for you. Here is what we ask, and what it costs if plans change.
Last updated: today. Template-grade and generic. Not legal advice; counsel review pending.
Your appointments are extremely important to us and are reserved especially for you. Should you need to cancel or reschedule, we respectfully request at least 24 hours of notice. When appointments are cancelled without notice, we miss the opportunity to offer that time to clients on the waiting list.
Reminders
It is your responsibility to remember your appointment dates and times. We send automated text and email reminders as a courtesy. Please reply YES to confirm.
Late arrivals
Arriving 15 minutes or more after your scheduled appointment may be considered a no-show, at the service provider's discretion. If you arrive late and we can still accommodate you, your session may be shortened so the next guest is not delayed.
Card on file
When you book online, your credit or debit card information is kept on file. You are not charged at booking; payment is collected after the service has been completed. If a cancellation fee applies, it will be billed to the card on file. Cancellation fees must be paid before any future appointments can be scheduled.
Schedule of fees
- No-show: full service fee
- Less than 12 hours of notice: full service fee
- Less than 24 hours of notice: half of the full service fee
- 24 hours or more of notice: no fee
Illness or emergency
If you are sick or facing a true emergency, please reach out as soon as you can. We handle illness and emergencies case by case and try to find a fair path forward, including rescheduling without a fee when appropriate.
How to cancel or reschedule
- Use the link in your confirmation or reminder text or email
- Call or text (325) 703-6777
- Email [email protected]